FREQUENTLY ASKED QUESTIONS
Do you have a question about our work? The most frequently asked questions we receive are listed below. If they do not answer your question, please contact us and we will be happy to help.
Christmas posting dates 2020
If you are placing an order in our online shop, or purchasing an adoption, please order early to avoid disappointment.
UK delivery
If you are in the UK, please place your order by Monday 14th December 2020 for Christmas delivery.
International delivery
Tuesday 1st December 2020: Australia and New Zealand.
Friday 4th December 2020: Africa, Asia, Caribbean, Central and South America, Far and Middle East.
Monday 7th December 2020: Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Eastern Europe, France, Finland, Greece, Germany, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Turkey and USA.
Possible delays to international deliveries
Please note that due to the current situation, our international orders may take a little longer than normal. We therefore please ask you to allow 21 working days for overseas deliveries. Thank you!
What is Born Free's postal address?
Born Free Foundation
Broadlands Business Campus
Langhurstwood Road
Horsham
West Sussex
RH12 4QP
UK
I live overseas - can I support Born Free?
Yes. If you live abroad, the extra postage will be added automatically.
Do you accept direct debit?
Yes. You can adopt an animal or make a regular donation through direct debit. Once you set up a direct debit, it will continue until you decide to cancel it with your bank. Adoptions taken out with direct debit will be automatically renewed.
How long does my adoption last?
Your adoption will last for one year. After your initial gift pack, we will send you an update all about your adopted animal and the project in both spring and autumn. If you paid for your adoption with a one-off payment, we will contact you when your adoption is due for renewal. If you paid for your adoption by direct debit, your adoption will be automatically renewed.
How do I renew my adoption?
Your adoption will last for one year. If you paid for your adoption with a one-off payment, we will contact you when your adoption is due for renewal. If you paid for your adoption by direct debit, your adoption will be automatically renewed.
Will I be the only person who adopts an animal?
Born Free adoptions are a co-sponsorship programme which means multiple people can adopt the same animal or species.
How is my adoption money spent?
Every year, Born Free rescues and protects thousands of animals around the world. Whether this is funding anti-poaching patrols, key research initiatives or providing lifetime care for rescued animals, the money raised from our adoption programme funds key work and helps to provide a better future for wildlife. Money from your adoption will be used to directly fund the care and/or protection of the adopted animal/species, as well as to fund other key Born Free initiatives and projects.
How do I place an order for merchandise?
You can also place an order by contacting us on 01403 240170.
Where is my merchandise order?
Please allow 28 days for delivery. If this period has elapsed, please contact us on 01403 240170.
Do you accept used postage stamps?
Yes. This is a great way for us to raise extra money for wildlife.
Please send your used postage stamps to:
Born Free Stamp Appeal
PO Box 638
Fareham
Hampshire
PO14 9JJ
Who do I make donations by cheque payable to?
Please make cheques payable to the ‘Born Free Foundation’. Thank you!
Does Born Free only focus on wild animals, or domestic and companion animals as well?
Born Free does not work with domestic or companion animals, although we do have affiliations with organisations working in these areas.
How can I report my concerns about captive wild animal suffering?
Please report your concerns about captive wild animals through RAISE THE RED FLAG
I've informed Born Free of a captive animal in need of rescue, what happens next?
Born Free regularly receives calls for help in regard to captive animals in need. Sadly, there are many more animals in need of rescue than there are sanctuary spaces worldwide - it is therefore vital we use precious sanctuary spaces not only to rescue animals in need, but also to highlight the problems facing captive wildlife (eg, private ownership, trade, substandard zoos, etc). We therefore have many considerations to make when we are informed about a captive animal in need - this FLOWCHART will give you an idea of what we must take into account when we receive information from supporters.
Can I volunteer on a field project for Born Free?
Wherever possible, we encourage the employment of people native to the region in which we are working, because we believe conservation stands a far better chance of becoming fully supported by communities if local people are direct stakeholders.
However, international volunteers are an invaluable asset to wildlife conservation and we want to encourage people with the desire and motivation to make a difference. Some of the projects we support offer volunteer opportunities.
FIND OUT MORE ABOUT VOLUNTEERING ON A BORN FREE-SUPPORTED PROJECT
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