FREQUENTLY ASKED QUESTIONS

Do you have a question about our work? The most frequently asked questions we receive are listed below. If they do not answer your question, please contact us and we will be happy to help.

CONTACT US

CHRISTMAS POSTING DATES

Please be aware that delivery times can be considerably longer over Christmas, and that orders placed before our last posting dates may still be subject to delays in the postal system. While we will do our very best to ship as quickly as possible, late stage orders cannot be guaranteed for Christmas and our usual 28 day delivery policy still applies - for this reason we always recommend ordering in good time for the holidays.

Thursday 5th December
Africa, Cyprus, Malta, Asia, Eastern Europe (except Czech Republic, Poland and Slovakia), Far & Middle East, Caribbean, Central & South America

Tuesday 10th December
Greece, Australia, New Zealand

Friday 13th December
Western Europe (Except Greece), Ireland, Czech Republic, Poland, Slovakia, Canada, USA

Monday 16th December 
UK

What is Born Free's postal address?

The Born Free Foundation
Broadlands Business Campus
Langhurstwood Road
Horsham
West Sussex
RH12 4QP
UK

CONTACT US

Who can help me with my adoption/merchandise queries?

ADOPT AN ANIMAL

VISIT OUR ONLINE SHOP

I live overseas - can I support Born Free?

Yes. If you live abroad, the extra postage will be added automatically.

DONATE AND BECOME A BORN FREE SUPPORTER

Do you accept Direct Debit?

Yes. You can Adopt an Animal or make a regular donation through Direct Debit.

DONATE AND BECOME A BORN FREE SUPPORTER

ADOPT AN ANIMAL

How long does my adoption last?

Your adoption will last for one year. After your initial gift pack, we will send you an update all about your adopted animal and the project in both spring and autumn. We will then contact you when your adoption is due for renewal.

ADOPT AN ANIMAL

ADOPT MAGAZINE

How do I renew my adoption?

Your adoption will last for one year. We will contact you when your adoption is due for renewal.

ADOPT AN ANIMAL

ADOPT MAGAZINE

Will I be the only person who adopts that animal?

Born Free adoptions are a co-sponsorship programme which means multiple people can adopt the same animal or species.  

ADOPT AN ANIMAL

ADOPT MAGAZINE

How is my adoption money spent?

Every year, Born Free rescues and protects thousands of animals around the world. Whether this is funding anti-poaching patrols, key research initiatives or providing lifetime care for rescued animals, the money raised from our adoption programme funds key work and helps to provide a better future for wildlife. Money from your adoption will be used to directly fund the care and/or protection of the adopted animal/species, as well as to fund other key Born Free initiatives and projects. 

ADOPT AN ANIMAL

ADOPT MAGAZINE

How do I place an order for merchandise?

VISIT OUR ONLINE SHOP

You can also place an order by contacting us on 01403 240170.

CONTACT US

Where is my merchandise order?

Please allow 28 days for delivery. If this period has elapsed, please contact us on 01403 240170.

CONTACT US

Do you accept used postage stamps?

Yes. This is a great way for us to raise extra money for wildlife.

Please send your used postage stamps to:

Born Free Stamp Appeal
PO Box 638
Fareham
Hampshire
PO14 9JJ

Who do I make donations by cheque payable to?

Please make cheques payable to the ‘Born Free Foundation’. Thank you!

Does Born Free only focus on wild animals, or domestic and companion animals as well?

Born Free does not work with domestic or companion animals, although we do have affiliations with organisations working in these areas.

ABOUT US

How can I report my concerns about captive wild animal suffering?

Please report your concerns about captive wild animals through our CAPTIVE ANIMAL REPORT FORM

FIND OUT MORE ABOUT CAPTIVE ANIMALS

Where can I buy a monkey/lion/exotic animal as a pet?

Born Free opposes the keeping of wild (or exotic) animals as pets. These animals are not domesticated in the way that animals such as dogs and cats are, and are therefore particularly susceptible to welfare problems when kept as pets.

FIND OUT MORE ABOUT THE EXOTIC PET TRADE

Where can I swim with dolphins?

Born Free does not recommend that people swim with dolphins, either in the wild or in captive facilities.

Born Free is convinced that the complex needs of dolphins cannot be met in captivity. 

FIND OUT MORE ABOUT MARINE CAPTIVITY

FIND OUT MORE ABOUT THE ISSUES SURROUNDING ANIMAL ENCOUNTERS AND INTERACTIONS

I want to take a family member to a zoo - which one do you recommend?

Born Free opposes the exploitation of wild animals in zoos and aquaria.

FIND OUT MORE ABOUT CAPTIVE ANIMALS

Does Born Free want to see the closure of all zoos?

Wild animals, whether born in the wild or in captivity, may suffer significantly from life in captivity. Throughout its history, Born Free has challenged the global zoo industry and today we lead the movement against the captive exploitation of wild animals. We investigate and expose the animal welfare standards of zoos and their commitment to conservation.

FIND OUT MORE ABOUT CAPTIVE ANIMALS

I've informed Born Free of a captive animal in need of rescue, what happens next?

Born Free regularly receives calls for help in regard to captive animals in need. Sadly, there are many more animals in need of rescue than there are sanctuary spaces worldwide - it is therefore vital we use precious sanctuary spaces not only to rescue animals in need, but also to highlight the problems facing captive wildlife (eg, private ownership, trade, substandard zoos, etc). We therefore have many considerations to make when we are informed about a captive animal in need - this FLOWCHART will give you an idea of what we must take into account when we receive information from supporters.

REPORT YOUR CONCERNS ABOUT CAPTIVE WILD ANIMALS

Can I volunteer on a field project for Born Free?

Wherever possible, we encourage the employment of people native to the region in which we are working, because we believe conservation stands a far better chance of becoming fully supported by communities if local people are direct stakeholders.

However, international volunteers are an invaluable asset to wildlife conservation and we want to encourage people with the desire and motivation to make a difference. Some of the projects we support offer volunteer opportunities.

FIND OUT MORE ABOUT VOLUNTEERING ON A BORN FREE-SUPPORTED PROJECT

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