TERMS & CONDITIONS

ABOUT US

Born Free Foundation

If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Born Free Foundation, Broadlands Business Campus, Langhurstwood Road, Horsham, West Sussex RH12 4QP

Phone: Tel: 01403 240170

Email: shop@Bornfree.org.uk

All commercial transactions are handled for the Born Free Foundation by Born Free Trading Limited, a wholly-owned trading subsidiary. Maximum profits are covenanted to the charity annually.

MAKING A PURCHASE

Making a purchase or a payment could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit cards (with the exception of American Express) and PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Direct Debit payments for adoptions, memberships and donations are only available to UK bank account holders and will continue until stopped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

VOUCHERS

Redemption

Born Free Vouchers may only be redeemed toward the purchase of eligible products. In the case of Gift Voucher this may only be redeemed against items in the Shop category of this site. Any unused value of the voucher cannot be carried forward. Any shortfall can be topped up using a credit card or paypal.  Adoption and Membership Gift Cards may only be redeemed against a one off purchase, and cannot be used against Direct debit payments.

Limitations

The expiration date of the voucher is printed on it.

Risk of Loss

The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

DELIVERY SCHEDULE

We process and send your order within 3 working days and we would normally expect it to arrive within 7 working days. Please note - we cannot hold orders for delivery on a specific date.

All orders are sent 2nd Class delivery. 

TAX CHARGES

Are you a UK taxpayer? If so, every £1 you give could be worth £1.25 to us, at no cost to you. To Gift Aid your support, tick the box below the checkout and we will send you the relevant form.

1. You can cancel the declaration at any time by notifying us
2. If, in future, your circumstances change, and you no longer pay tax on your income and capital gains equal to the tax that the charity reclaims, you can cancel your declaration (see note 1)
3. If you pay tax at the higher rate you can claim further tax relief in your Self Assessment tax return.
4. If you are unsure whether your donations qualify for Gift Aid tax relief, ask us. Or ask your local tax office for leaflet IR65.
5. Please notify us if you change your name or address.

CREDIT CARD SECURITY

Credit Card Security 

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

GUARANTEE

Subject to your right to cancel the contract within seven working days, we will only accept the return of items if they are faulty or have been sent to you in error or if you are unhappy with a substitution. If you are returning an item because it is faulty or because of an error on our part, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.

OUR RESCUED ANIMALS

We hope that all the animals we rescue and help will have a long and rich life, as we ensure they receive the loving and expert care they need. If your purchase is an adoption and should, tragically, your adopted animal pass away, we will offer you an alternative animal of the same species to adopt in their place.

CONTACTING US

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01403 240170 (International +44 01403240170) or fax us on or write to us at Broadlands Business Campus, Langhurstwood Road, Horsham, West Sussex RH12 4QP

For the avoidance of doubt, this contract shall be deemed to have been concluded in England and shall be governed by English law. Both you and the Born Free Trading irrevocably submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are unaffected by these terms and conditions.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

REMITTANCE TERMS

Your support will help us to tackle issues and help Born Free's work to protect animals worldwide.

RECYCLING YOUR OLD ELECTRICALS

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website http://www.recycle-more.co.uk and type in your postcode.

1) Why recycle?​

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

2) What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

3) How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.